Privacy Policy

Dublin Surface Works(“we”, “us”) respects your privacy. This policy explains what information we collect through this website, how it’s used, and the choices you have.

What we collect

When you submit a quote request, we collect the details you provide: name, email address, phone number, area, service type and a description of the job. We don’t collect payment information through this site.

We also collect general usage data automatically through analytics (see below) — such as pages viewed, device/browser type and approximate location — regardless of whether you submit a form.

How we use it

• To respond to your quote request and arrange a survey.
• To keep a record of past and prospective jobs.
• To pass the enquiry to MirroCRM, the customer relationship management service we use to manage and follow up on enquiries.
• To understand and improve how visitors use this website.
• We do not sell your details, and we don’t share them with third parties for their own marketing.

Analytics and cookies (Google Analytics 4)

This site uses Google Analytics 4 (GA4), via Google’s gtag.js tag, to understand how visitors use the website. Google Consent Mode is set to denied by default. Until you accept, Google does not store analytics or advertising cookies and may receive limited, cookieless measurement signals. If you accept, GA4 may set cookies and collect information such as pages viewed, time on site, device/browser type, approximate (city-level) location derived from IP address, and referral source. GA4 does not retain full IP addresses.

This data is processed by Google Ireland Limited under Google’s own privacy policy and standard data-retention settings. It is used in aggregate to understand traffic and site performance — we do not use it to identify individual visitors.

You can accept or decline optional cookies in the site banner and change that choice later through Cookie Preferences in the footer. You can also prevent analytics cookies by adjusting your browser’s cookie settings or using a browser extension such as the Google Analytics opt-out add-on, or using a browser/ad-blocker that blocks third-party trackers by default. Blocking analytics does not affect your ability to use the quote form or browse the site.

WhatsApp Communications

If you contact Dublin Surface Works through WhatsApp, we may collect and process information you provide during the conversation. This may include your name, telephone number, WhatsApp profile information, message content, photographs, documents, project details, property information, quotation requests and other information you choose to share with us.

We process this information for the purposes of:

• responding to enquiries;
• providing quotations and information about our services;
• arranging appointments and site visits;
• communicating regarding ongoing or completed work;
• providing customer support;
• maintaining records of customer communications;
• preventing fraud, misuse and security incidents.

Our WhatsApp communications are provided using the WhatsApp Business Platform operated by Meta Platforms, Inc. and its affiliates. Information transmitted through WhatsApp may therefore be processed by Meta in accordance with WhatsApp’s own terms and privacy policies.

We may also process WhatsApp conversations through customer communication and support software that we operate or use to manage enquiries and conversations. Access to these communications is restricted to authorised personnel who require it for legitimate business purposes.

We do not sell personal information obtained through WhatsApp.

Retention

WhatsApp messages and related customer information are retained only for as long as reasonably necessary for customer service, contractual, operational, legal and record-keeping purposes. Where information forms part of a quotation, contract, payment, complaint or other business record, it may be retained for a longer period where required by applicable law.

Your rights

Depending on applicable data protection law, you may have the right to request access to, correction of, restriction of, objection to, portability of, or deletion of your personal information.

To make a privacy or data deletion request, please contact:
Dublin Surface Works
Email: hello@dublinsurfaceworks.ie
Website: https://www.dublinsurfaceworks.ie

Your rights

Under GDPR, you can ask to see, correct or delete the personal data we hold about you, or object to how it’s used. Email hello@dublinsurfaceworks.ieand state that your message relates to a personal-data request. If you’re not satisfied with our response, you can complain to the Irish Data Protection Commission at dataprotection.ie.

Contact

Dublin Surface Works, Dublin, Ireland.
Email: hello@dublinsurfaceworks.ie
Phone: +353 1 687 5355
Full registered business details: Legal Details